Safety


Ontree brings you the highest safety standard's in all of Canada!

We implement the SAFE LINK system – the intelligent and safe solution for ropes-courses and adventure parks. Conventional ropes-courses and high-ropes courses harbor the risk of the climber completely detaching from the lifeline. At Ontree the SAFE LINK system reliably ensures that the climber cannot disengage from the lifeline and stays secured to the course at all times.

You are always secured until you are safely back on the ground. This makes Ontree a safe experience no matter your skill level or age.

Ontree is committed to fostering a safety culture that protects all climbers and visitor in our park while meeting or exceeding the highest safety standards in the industry. Our specially qualified staff will ensure you and your family, the safest and most enjoyable experience while climbing and ziplining throughout our tree tops.

For safety reasons, all participants must wear clothing and headwear that allows the proper fitting and operation of required climbing safety equipment, including helmets, harnesses. Participants with long hair must securely tie it back in a ponytail, braid, or bun before participating, flowing, or unsecured clothing, including long robes, scarves, loose head coverings, and other garments that could become entangled in climbing equipment, must be removed, adjusted, or securely fastened before participating flowing, or unsecured clothing, including long robes, scarves, loose head coverings, and other garments that could become entangled in climbing equipment, must be removed, adjusted, or securely fastened before participating

Face coverings that obstruct visibility, communication, or the safe use of required equipment are not permitted during climbing activities. This requirement is based on operational safety and emergency response considerations. Our trained staff must be able to observe participants' facial expressions and visible signs of distress, including changes in facial colour, indications of panic, breathing difficulties, loss of consciousness, or other potential medical emergencies.

OTNREE is committed to an inclusive environment and will consider accommodation requests while maintaining safety standards. Please make any special requests or accommodation requests before booking or before your climbing session so staff have time to discuss possible arrangements.

For the safety of our customers: No smoking or use of e-cigarettes, No lighters or fire-starting devices, No knives or religious swords, including on the climber inside the park. These items are strictly prohibited inside the park. For more information, feel free to contact us anytime.

Important Safety and Insurance Notice

For safety and insurance reasons, the exchange of climbing equipment between customers is strictly prohibited. Any violation will result in a penalty fee equal to three times the standard admission price for the respective age group. This fee must be paid immediately, and the customer will be required to leave the climbing park without exception. The operators also reserve the right to file a police report in such cases. Thank you for your understanding – your safety is our top priority.